Refund policy

REGULAR-PRICED AND SALES MERCHANDISE

Customers may return or exchange items up to 7 days after delivery. Returns will not be accepted if requested over 7 days passed the delivery date noted on the order tracking. Any extensions to the exchange time frame must be requested before the 7 days have expired - There are no extensions on refunds. Pierced earrings including earring pendants are non-returnable for reasons of hygiene and safety.

There are no returns or exchanges for clearance products (items in the Sale section - discount codes or site-wide sales do not consider an item as final sale).

RETURN & EXCHANGE DETAILS

Please allow up to 14 business days from the time you mail the return or exchange for our team to receive it and process the request. Refunds for returns or new product exchanges will be provided once the item has been received and inspected. Failure to provide the item back in its original Wettstein branded packaging will result in a repackaging fee of $10. Customers returning items for a refund will not be refunded the original shipping cost. For all accessory returns and exchanges, items must be unscratched, unscuffed, and otherwise undamaged. For all clothing returns and exchanges, items must be unwashed, unworn and the original tags still attached. If your requested size is not in stock, we will ship the item when it becomes available or if it is discontinued we will contact you directly about a refund or exchange. Wettstein is not accountable for items that are lost or damaged in the mail.

To begin an exchange or return please email admin@wettdesign.com with your order # and request.

Warranty Term: Limited Lifetime

We stand behind the quality of our jewellery with a Limited Lifetime Warranty — our guarantee that upon receiving the product, every jewellery item is free of material and manufacturing defects. This warranty is valid for the duration of the original purchaser’s lifetime, beginning on the date of purchase from an authorized Wettstein retailer and subject to applicable laws. However, the warranty will immediately become void if the product is purchased from an unauthorized retailer. To inquire if your jewellery is covered under this warranty, contact admin@wettdesign.com with your name, address, order number and a detailed description of the issue at hand. Finally, write “Jewelry Warranty Claim” in the subject of the email. Warranty claims must be accompanied by an acceptable proof of purchase from an authorized Wettstein retailer. Note that you will be expected to pay 50% of the original cost of the item for repairs and/or replacements in the following cases, even during the warranty term: failure or damage caused by improper use or carelessness (knocks, dents, crushing, etc.), failure or damage caused by unjustifiable repair or modification, aesthetic changes that occur from normal wear and tear, aging (minor scratches, etc.) and alteration of the colour such as subtle colour changes to the plating, etc. and failure or damage caused by fire or water, or a natural disaster such as an earthquake. We will not honour fake or fraudulent warranty claims and reserve the right, in our sole discretion, to reject any warranty claims which we suspect to be fraudulent. Sterling silver rings can be resized but will void the warranty - please modify at your own risk.